I am looking across my office at the “thank you” cards that we have received from clients. It is always great when clients are kind enough to show their appreciation of the work we have done for them by sending us an email, giving us a call or sending us a card.
Whilst getting a “thank you” from a client brightens my day there is a more fundamental reason why it is great when people are kind enough to show their appreciation.
At Wanstalls we attach a very high level of importance to the type of relationship we have with our clients. By being friendly, approachable and accessible we hope to create an atmosphere where our clients will always feel that they can talk to us.
We have direct phone numbers so when a client rings they speak directly to me or a colleague who will know who they are and all about their claim.
It is important to me that our clients feel they are part of the process and we are always very happy to explain to clients what is happening at each stage of their claim. In this way I hope that our clients feel part of the process and not excluded from it.
The team at Wanstalls are all experienced solicitors who use their expertise to deal efficiently and effectively with our client’s claims. This however is only part of our service, we want our clients to have a good experience in dealing with us.
We never lose sight of the fact that whilst we may have dealt with thousands of claims; for many of our clients, their claim is the first they have ever had and this may be the first time that they have dealt with a solicitor.
When I first speak to a new client, they are often apprehensive as they are entering an unfamiliar world. If I can make that person more comfortable by explaining the claims process with specific reference to their circumstances then I have a achieved an important part of my job.
We don’t expect thanks from our clients but when they are kind enough to thank us it shows me that we are achieving the sort of service that we strive to provide to our clients. It shows me that I am right in the view that it is not just what we do that is important but how we do it!
If you are reading this and think you may have a claim why not give me a call on 0191 375 3938. I’ll be very happy to talk through your potential claim with you without obligation. If you do then decide to have Wanstalls deal with your claim then I very much look forward to welcoming you as a new client.
Wanstalls Solicitors are based in County Durham in the North East of England. We represent clients both locally and nationwide and offer a friendly personalised service. If you would like to discuss any aspect of a personal injury claim, we would be delighted to hear from you.